This may occur if your bank account has been debited but the status of your payment is not updated.
Payment Gateway: Payment gateway transaction is not received by us due to connectivity issues or closure of browser the cycle is broken in between. The status of such transactions is temporarily updated as ‘Request Sent’ under the ‘pay-in status’ link of your account.
Also please note, in case of NEST Payment gateway it will take minimum 48 working hours to verify the transaction details. Once verified, the client’s limit will be updated accordingly.
NEFT/RTGS: It depend on the RBI settlement cycle in which you might receive late payment due to some reason or there might be chances of fund reversal to your bank account.
Cheque Deposit: You may also receive a debit notification from your banker when cheque is deposited but you do not receive money to your trading account.
Further, in all such cases please e-mail us the screenshot of the particular transaction on [email protected]. We will endeavor to update the status of your transactions on best effort basis.
Balance not updated in trading account but money deducted from my bank account
Please help
Your payin amount has been updated in your account. In case if you still find any issue, please let us know.
Hi I have transferred rs 30000 from UPI
But unable to see any balance in my trading account.
Kindly assist
Hello Anand,
The amount has already been credited to your trading account. You may use our online chat facility available on our website, to get the faster response.
Hi, there.
Payment of rs.9000 debited from back a/c but amount not reflected in tanding a/c.please solve this problem.
Hello Deepak,
The amount has been credited to your trading account. In case of such queries, request you to get the support from our online chat facility available on our website, for the faster resolution.
Hi, there.
Payment of rs.10000 debited from back a/c but amount not reflected in tanding a/c.
Hello Manish,
Kindly let us know the mode of payment. Also please send the bank statement to [email protected]. Our team will check and update you.
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I have transferred Rs.20000 from BHIM UPI at 9:17am on 10/07/2021, but the same has been credited in my trading account..
Note there were total 3times I have transferred Rs20000 but only twice credited to trading account.
Code: YMHB156
Hello Bhanu,
Thank you for sharing your concern. We have gone through our records and found that, the transaction of Rs.20000 which you had initiated through UPI at 9:17 AM on 9th June, 2021 hasn’t been credited at our end. As per the Razorpay records, the said payment has been “refunded” back to the same bank account through which it has been received. You are thereby requested to check the same with your bank once. Please write us at [email protected] along with your bank statement in case you haven’t received the refund. For your information, the reversal may take upto 2-3 working days depending upon the bank’s reversal policy.
Hello Bhanu,
You had given two attempts to transfer 20k. The amount of Rs.20k is updated in your account. Another transaction was failed. You may receive the refund to your bank account based on the reconciliation cycle of that bank. You can check your ledger to know the updated balance or email us your bank statement scan copy at [email protected] so that we can check the issue if any.
I have transferred 40000 on 25th Sept. But amount is not credited to my demat account
Hello Ashish,
Rs.40000 has been credited in your account. Kindly check the same.
Funds have been debited from my bank account but allocation in my trading account has not increased. Will my pending instruction be processed in such a case?
Hello Ankur,
Your amount is already credited to your trading account. Kindly check your ledger balance from BOX Back Office for the confirmation
i have fund transfer Rs.16000/- My A/c Debit But Demat A/c Not Received
Hello Vikas,
Kindly share your client code. We shall check the status of your payment. You may also emails us at [email protected]
Transferred 5000 but not showing in my account
Hello Satyam,
Your account is inactive as you have not traded from long time. Kindly email us account activation letter to [email protected] along with scan copy of self attested pan card and 6 months bank statement. We have received 5000 amount. Once your account is activated, you shall receive Rs.5000 to your trading account. As the account is inactive, the payment cannot be transferred to your account.
Dear Team,
I would like to inform that I have done a transaction(16-03-2020) of 1 Lakh in yes bank account Of VNS but that account has been switched.Amount has been debited from my account.
SINE ID ( YUPM274). I am following to your customer care from last week. They said to me amount will be refund in 4-5 days. But it’s more than 7 days. Your customer service is pathetic non of your executive guiding me. It’s my whole amount to invest. so Resolve my issue as soon as possible.
Hello Mr. Malik,
Sorry for delayed reply as most of us are working from home. You may find some delayed response. Your account has been already credited with Rs.1,00,000. Kindly check your ledger from BOX back office. We would suggest you to use our online chat support available on our website to get the immediate response.
Hi, there.
Payment of rs. 4010 debited from back a/c but amout not reflected in tanding a/c. Pls calrify.
Thanks
Hi Suresh,
Your payment of Rs.4010 has been credited to your trading account. Kindly check your ledger details from BOX back office.
I have transferred 50000 rs through NEFT from my standard chartered Bank to vnsfydlm149 dmat account but the amount still not credited in my dmat account
Hello Kunwer,
Sorry for the delayed reply. Your payment of Rs.50000 is been already credited to your trading account. Kindly check your ledger and let us know in case of any issue.
Rs.11000 transferred on 07th July 20 are not appearing in my account.
Hello Shital,
Rs.11000 has already been updated in your account. Kindly login to BOX Back office and check your ledger.
Hi, there.
Payment of rs. 2500 Twice debited from back a/c but amout not reflected in tanding a/c. Pls calrify.
Thanks
Hello Varadaraj,
Your two payments of 2500 each, is been already credited to your trading account. Kindly check your ledger for more details.
How much time does it take (funds) to credit in my demat account……i have transfered in morning around 8:30 am amt of 65000
Hello Harish,
Sorry for delayed reply. Generally, NEFT takes 3-4 hours to get credited in beneficiary account. Your amount of 65000 have been credited to your trading account on 2nd Dec. 2019. Kindly refer our another article on NEFT Process for more information.
Payment stuck 70000 Rs
Hello Praveen,
Kindly let us know the date and mode of payment. We shall check and get back to you.
Payment stuck 300 rs
Hello Ganesh,
Rs.300 has been already credited to your account. Kindly login your trading terminal to check the balance. We would also request you to transfer the funds during business hours so that we can check the status and update you immediately.
Hi, there.
Payment of rs.500 debited from back a/c but amout not reflected in tanding a/c. Pls calrify
Hello Dipak,
Your payin of Rs 500 has been credited to your trading account. You may login to your trading account to know the net available balance.
5000 amount debited from my account but not reflected in trading account
Hello Riddhish,
Kindly send an email to [email protected] along with your client id and transaction details. Our customer service shall help you.
₹2000 Balance deducted from BANK account but not update in my treading Balance
Hello Deepak,
Kindly send an email to [email protected] along with your client details and transaction details. Our customer service shall help you.
Payment stuck 300 rs
Hello Dipak,
Your payin request for Rs 300 has not been received to your trading account. It may have reversed to your bank account. Request you to contact your bank to know the status of the transaction.