This may occur if your bank account has been debited but the status of your payment is not updated.

Payment Gateway: Payment gateway transaction is not received by us due to connectivity issues or closure of browser the cycle is broken in between. The status of such transactions is temporarily updated as ‘Request Sent’ under the ‘pay-in status’ link of your account.

Also please note, in case of NEST Payment gateway it will take minimum 48 working hours to verify the transaction details. Once verified, the client’s limit will be updated accordingly.

NEFT/RTGS: It depend on the RBI settlement cycle in which you might receive late payment due to some reason or there might be chances of fund reversal to your bank account.

Cheque Deposit: You may also receive a debit notification from your banker when cheque is deposited but you do not receive money to your trading account.

Further, in all such cases please e-mail us the screenshot of the particular transaction on We will endeavor to update the status of your transactions on best effort basis.


    1. Trade Smart Online Article Author

      Hello Ganesh,
      Rs.300 has been already credited to your account. Kindly login your trading terminal to check the balance. We would also request you to transfer the funds during business hours so that we can check the status and update you immediately.

    1. Trade Smart Online Article Author

      Hello Praveen,
      Kindly let us know the date and mode of payment. We shall check and get back to you.

  1. Harish

    How much time does it take (funds) to credit in my demat account……i have transfered in morning around 8:30 am amt of 65000

    1. Trade Smart Online Article Author

      Hello Harish,
      Sorry for delayed reply. Generally, NEFT takes 3-4 hours to get credited in beneficiary account. Your amount of 65000 have been credited to your trading account on 2nd Dec. 2019. Kindly refer our another article on NEFT Process for more information.

  2. Varadaraj

    Hi, there.
    Payment of rs. 2500 Twice debited from back a/c but amout not reflected in tanding a/c. Pls calrify.


    1. Trade Smart Online Article Author

      Hello Varadaraj,
      Your two payments of 2500 each, is been already credited to your trading account. Kindly check your ledger for more details.

    1. Trade Smart Online Article Author

      Hi Suresh,
      Your payment of Rs.4010 has been credited to your trading account. Kindly check your ledger details from BOX back office.

      1. Kunwer sunder singh

        I have transferred 50000 rs through NEFT from my standard chartered Bank to vnsfydlm149 dmat account but the amount still not credited in my dmat account

        1. Trade Smart Online Article Author

          Hello Kunwer,
          Sorry for the delayed reply. Your payment of Rs.50000 is been already credited to your trading account. Kindly check your ledger and let us know in case of any issue.

  3. mohd shoaib malik

    Dear Team,
    I would like to inform that I have done a transaction(16-03-2020) of 1 Lakh in yes bank account Of VNS but that account has been switched.Amount has been debited from my account.
    SINE ID ( YUPM274). I am following to your customer care from last week. They said to me amount will be refund in 4-5 days. But it’s more than 7 days. Your customer service is pathetic non of your executive guiding me. It’s my whole amount to invest. so Resolve my issue as soon as possible.

    1. Trade Smart Online Article Author

      Hello Mr. Malik,
      Sorry for delayed reply as most of us are working from home. You may find some delayed response. Your account has been already credited with Rs.1,00,000. Kindly check your ledger from BOX back office. We would suggest you to use our online chat support available on our website to get the immediate response.

    1. Trade Smart Online Article Author

      Hello Satyam,
      Your account is inactive as you have not traded from long time. Kindly email us account activation letter to along with scan copy of self attested pan card and 6 months bank statement. We have received 5000 amount. Once your account is activated, you shall receive Rs.5000 to your trading account. As the account is inactive, the payment cannot be transferred to your account.

  4. Ankur srivastava

    Funds have been debited from my bank account but allocation in my trading account has not increased. Will my pending instruction be processed in such a case?

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